About PetTrain

The owners of PetTrain have been supplying quality pet products since 1927. Built on the values of quality and honesty, our family-run business has maintained these values for over 80 years.

PetTrain is committed to stocking only superior quality pet products. Constantly searching the globe for the best pet products, we are always adding new and exciting items to our inventory. Check our Web site often for new and unique items for all of your pet needs.

With our direct-shipping system that enables us to offer the lowest prices online, PetTrain is the best site for all your pet needs!

We appreciate your business and will guarantee you and your pets' satisfaction or your money back. You can call us at (503) 239-5770 with any questions or comments.

Our contact information

By email:

By standard mail:
203 SE Alder St.
Portland, OR 97214

By phone:
503-239-5770 (between 9 a.m. and 4 p.m. PST M-F)


Frequently Asked Questions:

Q. Is the personal information I am providing private and secure?

A. Yes. Please see our privacy policy for more details.

Q. What kind of savings can I expect from being a member?

A. PetTrain's prices are below retail. We think it's fair to say that our prices are on par with wholesale.

Q. How long does it take for an order to be processed?

A. Your order will be processed on the same business day. It is up to you to select how quickly the shipping takes.

Q. How can we contact you?

A. Our mailing address is: 203 SE Alder St. Portland, OR 97214 Phone: 503.239.5770 Email: info@pettrain.com

Q. What forms of payment do you take?

A. PetTrain currently accepts Discover, MasterCard, and Visa.

Q. How do you charge for shipping?

A. PetTrain ships by USPS, based on package weight and your zip code.

Q. What if an order arrives and it is damaged?

A. Please contact us by phone or email and we will send you a return-shipping label to send the package back.

Q. What if I ordered something and I am not happy with it?

A. Simply contact us so that we can send you a return-shipping label.