Frequently Asked Questions
Q. Is the personal information I am providing private and secure?
A. Yes. Please see our privacy policy for more details.
Q. What kind of savings can I expect from being a member?
A. PetTrain's prices are below retail. We think it's fair to say that our prices are on par with wholesale.
Q. How long does it take for an order to be processed?
A. Your order will be processed on the same business day. It is up to you to select how quickly the shipping takes.
Q. How can we contact you?
A. Our mailing address is:
203 SE Alder St.
Portland, OR 97214
Phone: 503.239.5770
Email: gregp@pettrain.com
Q. What forms of payment do you take?
A. PetTrain currently accepts Discover, MasterCard, and Visa.
Q. How do you charge for shipping?
A. PetTrain ships by UPS, based on package weight and your zip code.
Q. What if an order arrives and it is damaged?
A. Please contact us by phone or email and we will send you a return-shipping label to send the package back.
Q. What if I ordered something and I am not happy with it?
A. Simply contact us so that we can send you a return-shipping label.
